Our Solutions

Our Transport Technology Solutions support Toll Collection (Manual and Electronic), Transaction Processing, Violations Processing and Business Intelligence. All our systems seamlessly integrate with existing plaza tolling infrastructure.

KTC-ZA offers services on all aspects of tolling. Through a strong commitment to flexibility, cooperation and transparency towards customers, KTC-ZA has delivered tolling services to customers and partners across the tolling industry.

Our Transport Technology Solutions support Toll Collection (Manual and Electronic), Transaction Processing, Violations Processing and Business Intelligence. All our systems seamlessly integrate with existing plaza tolling infrastructure.

To meet the needs of our clients and their requirements, we implement a combination of technologies:

  • DSRC – Dedicated Short-Range Communication (915 MHz, CEN 5.8 GHz, WAVE/G5 5.9 GHz, ISO 18000-63)
  • GNSS – Global Navigation Satellite Systems (used for all forms of tolling based on dedicated on-board units, fleet-management devices, and smartphones for light vehicles)
  • ANPR/ALPR – Automatic Number Plate Recognition / Automatic License Plate Recognition
  • Vehicle classification via sensor detection (video, lasers, etc.

Solutions for Open Tolling include the following:

  • Satellite tolling: For time-distance-place tolling, on-board units (OBUs) (“tags”) with built-in satellite tracking are used. A wireless module transfers the data to the toll operator’s back office. The distance-based toll is calculated either directly via the OBU (thick-client concept) or at the operator’s headquarters (thin-client concept).
  • DSRC/RFID-based multi-lane free-flow (MLFF) tolling: To automatically record the toll without requiring vehicles to stop, two technologies can be deployed: DSRC and ANPR. With DSRC, the OBUs or transponders in the vehicles communicate with transceivers via the DSRC radio standard (915 MHz, CEN 5.8 GHz, WAVE/G5 5.9 GHz, ISO 18000-63). When ANPR technology is used, the vehicle license plate is read remotely using camera technology. The system then determines whether the vehicle is required to pay the toll and if so, calculates the amount.
  • Video tolling: Using state-of-the-art smart video cameras and image-processing technologies, it is possible to identify and classify vehicles entering tolling areas. Smart cameras and stereo camera technology can be used to recognize vehicle license plates and to determine the vehicle type based on axle height, weight, vehicle height, and other key characteristics. This improves both tolling automation and accuracy.
  • Mobile tolling services: Next generation tolling schemes allow users to download an app for route planning and toll payments. This system doesn’t require special on-board devices or tags. License plate numbers are recorded via ANPR technology
  • eVignettes: eVignettes are frequently used for time-based tolling, typically for passenger cars. They are a modern and efficient alternative to the paper vignettes (toll stickers) widely used in Europe. Verification can be automated, which reduces operation costs and boosts compliance.

Solution for Toll Plaza:

We offer the efficient and robust SmartTOLL™ tolling system developed by Kapsch TrafficCom. It is based on more than 20 years of industry experience and covers all infrastructural demands from level 1 (lane) to level 2 (plaza) and level 3 (central operation).

SmartTOLL™ covers all the requirements of a modern toll collection system that have been incorporated throughout the years:

  • Auditable and fraud free to minimize toll violation
  • Multi-language capability
  • Plaza to plaza communication
  • Real-time monitoring Integration with ERPs
  • Customer Service Processing with in-house or third-party modules
  • Open-source system

Tolling and Demand Management Operations

I. Consulting and Design of Toll Operations

KTC-ZA has the experience and capability to design, build and operate toll road projects from cradle to grave.  Our value proposition ensures that your project’s feasibility is designed into the project and then managed throughout the life of the project, whether directly management by the transport authority or via a concession.

  1. A toll road feasibility study which usually involves the following process:
    • Formulation of alternative tolling strategies
    • Formulation of potential tariff discount strategies for affected local  and frequent user groups
    • The execution of traffic and origin-destination surveys
    • Determination of benefits likely to be perceived by potential toll road users
    • Modelling of potential toll road traffic and, more specifically, the reaction of traffic to various toll levels, using an appropriate traffic model such as VISUM or SATURN determination of toll-related capital, operating and maintenance costs.
    • Determination of revenue-maximising toll tariffs and/or tariffs for project feasibility.
    • Financial modelling, analysis and evaluation of toll projects and alternative toll strategies.
  2. Preliminary investigations into and basic planning of toll infrastructure/equipment and possible associated road improvements, which entails:
    • Toll plaza lane configuration planning, i.e. planning of the plaza layout to accommodate reversible lanes and special payment methods such as electronic toll collection, including dedicated and express lanes
    • Plaza sizing and most likely expansion phases over the design life of the facilities
    • Macro-positioning, survey and micro-positioning of the toll facility
    • Geotechnical, water supply and environmental impact investigations
    • Assistance with land acquisition
    • Plaza geometrical layout to accommodate both the lane and building areas
    • Creative architectural styling
    • Conceptual planning of all toll plaza and equipment elements
    • Detailed design and procurement process of toll infrastructure/equipment and possible associated road improvements, which entails:
    • Architecture, accommodation of traffic, civil work, structural work, water supply and sewerage, electrical and mechanical work, electronic work and specialised items such as fibre optic links.

II. Concession Management

We develop and continuously improve the concessionaires’ operations and processes. These include but are not limited to planning and executing activities, such as:

  • The commercial and technical operation of the operational system
  • Monitoring system performance
  • Performing preventive and corrective maintenance
  • Staffing management
  • Training and development of personnel
  • Testing system changes,
  • Fine- tuning system functionalities.
In addition, we provide indicative principles and guidance on the Concessionaire’s obligations regarding its operation and operability in:
  • Medical Assistance within the Concession Corridors,
  • Assistance in possible fires within the Corridors,
  • Mechanical Assistance free of charge for the User,
  • Mechanical Assistance charged to the User,
  • Location and operation of aid posts (SOS),
  • Location of public toilets,
  • Location of public telephones,
  • Complaints by Users,
  • Actions by the Concessionaire to prevent the entry of loose animals to the road area,
  • Location and operation of the Load and Dimensions Control Stations, and
  • Service and recreation areas for users.

III. Tolling Operations Management

We provide a well-maintained Tolling operational system that maximizes the amount of fully compliant and complete Tolling transactions being processed without human intervention, thus ensuring maximum income for the Concession, enabling further investment in a high-performance road network.

This is achieved through an operations team that is responsible for the capturing of transactions at the Tolling Points (TP) along the road networks, the collecting of data at the Back Office (BO), the validation thereof and the transmission of the transactions onwards to the Central Clearing House. Monitoring of Roadside Systems (RSS) at each Plaza managing each incident to ensure the RSS and Operations are functional and maintain an availability of Ninety-Nine percent (99%).

This further includes Systems Operation and Maintenance for all assets within the Toll Plaza System. As the Toll Plaza Operator KTC-ZA is also responsible for the operations and maintenance of the Roadside System (RSS), the Back Office and Facilities.